Built for CDA & Financial Consumer Protection Rules
Complaint Handling to Dividend Payouts — Fully Traceable
Show your prospects these features live at coop.ijesoft.app — no slides, no screenshots, just the real product.
FCPAMS Case Management
Jira-style ticketing for financial consumer complaints, inquiries, and requests — classified per the CDA FCPA Manual as inquiry, request, simple complaint, or complex complaint, each with its own regulatory workflow.
Regulatory SLA Timers
24-hour acknowledgment, 7-day simple and 45-day complex complaint deadlines, next-business-day inquiries — due dates computed automatically on classification, with breach alerts before deadlines slip.
Multi-Channel Intake
Walk-in, phone, email, letter, help desk, and a public web portal. Staff encode offline channels so every complaint lands in one CDA-compliant complaints database (Annex H) — nothing lives in a logbook.
CAT Workflow & Escalation
Consumer Assistance Team roles with conflict-of-interest blocking, three-phase assessment → investigation → resolution handling, senior management approval for complex cases, and BOD escalation paths.
Member Self-Service Portal
Members track their cases, view disbursement history, download statements and PDF receipts, and manage their own GCash or Maya QR payout details — cutting walk-in traffic to your office.
Dividend & Patronage Disbursements
Batch payouts of dividends, patronage refunds, and restitution to member GCash/Maya QR codes. Every disbursement carries a provider reference, proof upload, generated PDF receipt, and member acknowledgment.
Maker-Checker Controls
No single officer controls a payout end to end — initiator, approver, and releaser are separate people, with automatic gates for large or duplicate transactions as required by FCPA internal control rules.
Tamper-Evident Audit Trail
Hash-chained, append-only event ledger for every case action and every peso disbursed, plus a control review log and monthly reconciliation records — built to survive a CDA inspection.
BOD & CDA Reports
One-click monthly board report (Annex I), complaints database export (Annex H), and post-resolution consumer feedback surveys (Annex F–G) — the exact artifacts the FCPA Manual asks for.
Your Best Prospects
There are 30,000+ CDA-registered cooperatives in the Philippines — and FCPA compliance is now examinable. Most still run on logbooks and cash payouts.
Credit Cooperatives
Credit coops offering loans and savings to members are squarely covered by RA 11765 and CDA MC 2025-08 — they need a working FCPAMS with documented complaint handling, not a logbook.
Multipurpose Cooperatives
Multipurpose coops with credit services face the same consumer protection requirements, plus annual dividend and patronage refund distributions that still happen in cash queues.
Cooperative Banks & Federations
Coop banks and federations like NATCCO or PFCCO affiliates need branch-level complaint queues, consolidated BOD reporting, and disciplined disbursement controls across member coops.
Teacher & Employee Cooperatives
Faculty credit unions and employee coops manage payroll-deducted loans and yearly dividends for hundreds of members — a member portal replaces the annual payout assembly line.
Transport Cooperatives
Transport service cooperatives under the PUV modernization program handle member shares, fleet earnings distributions, and member disputes that all need documented resolution.
Agri & Fisherfolk Cooperatives
CDA-registered farmers and fisherfolk coops distributing patronage refunds and program funds to members in remote areas benefit most from GCash/Maya QR payouts with full traceability.
From Demo to Commission
Find the Pain
Ask the coop's manager or compliance officer how they handle member complaints and annual dividend payouts — most use a logbook and a cash queue. Mention the CDA FCPA Manual deadlines, then open coop.ijesoft.app and walk through a complaint's lifecycle.
Open Demo →Log the Referral in Your CRM
In IJE CRM, create a new lead with product set to 'Cooperative Platform'. Add the cooperative's name, type (credit, multipurpose, transport, agri), membership size, and contact person. Takes 2 minutes.
Submit Referral →We Handle Everything Else
We reach out within 24 hours, run the full sales process, scope the implementation for their CDA compliance requirements and membership size, and deliver the system. You just make the introduction.
Earn Your Commission
Cooperative platform implementations range from ₱250K to ₱1.2M+ depending on membership size, branches, and customization. At 10% commission, that's ₱25K to ₱120K+ per close — paid per milestone.
Get Your CRM →What You Earn Per Referral
10% of total project value, paid per milestone as the client pays.
Requires a free IJE CRM account