BusinessWorld Economy
CXAP sees revenue growing up to 10% on per-employee basis
THE CUSTOMER Xperience Association of the Philippines (CXAP) expects revenue per full-time employee (FTE) in the contact center-business process management (CC-BPM) industry to increase up to 10% in the face of slowing staffing growth as artificial intelligence (AI) influences hiring practices. “Per full-time employee (FTE), revenue in 2025 is around $20,000. For 2026, we are […]
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Source: bworldonline.com
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