Manila Times Business
Cathay Financial Holdings Leverages Open-Source Small Language Models to Identify Customer Intent
Fine-tuning Small Language Models to Better Understand Local Financial Service Contexts, Domain Terminology, and Ambiguous Customer Queries TAIPEI, June 12, 2026 /PRNewswire/ -- To enhance operational efficiency and customer experience, Cathay Financial Holdings (Cathay FHC) continues to advance the application of generative AI in financial services through its generative AI technical framework, GAIA, and AI-as-a-Service (AIaaS) strategy. Building on last year's validation of large language mode
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