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PhilStar Business

The art of doing useless things efficiently

In my 35 years of giving advice to managers, I’ve witnessed countless bizarre corporate phenomena made by otherwise highly-intelligent managers heroically perfecting work processes that shouldn’t even exist, even in companies with enough ISO certificates to wallpaper a stadium.

Context & Analysis

Philippine companies operate in a compliance-heavy environment where meeting regulatory checklists often overshadows actual value creation. The Securities and Exchange Commission, Department of Trade and Industry, Bureau of Internal Revenue, and local government units each maintain their own reporting and documentation requirements. When internal controls multiply to satisfy overlapping mandates, managers frequently default to refining the paperwork rather than questioning whether the underlying activity drives growth. This is where process optimization turns into bureaucratic theater.

The cost of this habit is measurable in lost productivity and delayed decision-making. For small and medium enterprises, redundant approvals and unnecessary reporting consume limited management bandwidth and tie up working capital that could fund inventory, hiring, or technology upgrades. Larger firms face the same drag, though they absorb it through layered middle management and automated compliance systems that rarely challenge the original workflow. Consumers eventually feel the impact through slower service delivery, higher overhead baked into pricing, and reduced capacity to innovate during economic downturns.

The broader economic stakes are clear. Philippine business productivity has consistently lagged behind regional peers, and much of that gap traces back to how companies allocate managerial attention. When leadership treats efficiency as a mechanical exercise in speeding up obsolete steps, capital and talent are misdirected. The path forward requires organizations to audit processes with a ruthless filter: does this activity directly serve customers, comply with non-negotiable regulations, or generate measurable returns? Everything else should be retired, not optimized.

Investors and operators should monitor how companies report on operational streamlining in their annual disclosures and whether management compensation is tied to outcome-based metrics rather than compliance completion. Regulatory bodies have signaled interest in simplifying business registration and reporting, but corporate self-audit will drive faster change. The firms that survive the next cycle will be those that distinguish between necessary controls and inherited routines.

Analysis by IJE Software — original commentary on the story above.

This is an excerpt. Read the full article at the original source:

Source: philstar.com

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