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Manila Times Business

Businesses Achieved 322% ROI with Avalara, According to New Total Economic Impact Study

New study finds a composite Avalara customer realized $1.2 million in benefits and $881,000 in net present value over three years, with payback in under six months SYDNEY, Sept. 9, 2026 /PRNewswire/ -- Avalara, Inc., the agentic AI leader in global tax and compliance, today announced the results of a new commissioned study conducted by Forrester Consulting: The Total Economic Impact™ (TEI) Of Avalara. The study found that a composite organization representative of Avalara customers achieved a 32

Context & Analysis

A vendor’s strong return headline is worth reading as a signal about where business costs are shifting, not just as proof that one tax platform works for everyone. Tax compliance has become an operational burden because companies increasingly sell across provinces and countries, use digital invoices, manage payroll remotely, and deal with VAT rules that evolve faster than internal finance teams can track. A commissioned economic impact study is a useful benchmark when it asks whether automation saves enough after labor, errors, penalties, and process delays are counted. The real question for Philippine firms is not whether the software can handle global tax logic, but whether it fits local realities: BIR e-invoicing expectations, digital filing workflows, audit documentation, and the way many businesses still rely on accountants or ERP modules to close the books.

For Philippine SMEs, startups, and exporters, the practical value case depends on transaction volume and complexity. A company with a small number of domestic sales may find that an accountant and a compliant e-invoice provider are cheaper. The pitch becomes stronger when a business sells into multiple jurisdictions, has frequent cross-border transactions, or plans to expand across ASEAN markets where VAT and GST rules differ. In those cases, the cost is less about buying software and more about reducing exposure to missed registrations, incorrect rates, late filings, and disputes that can disrupt cash flow. Local buyers should also probe integration: Can the tool connect to Philippine accounting systems? Does it produce records that a BIR reviewer or internal auditor can understand quickly? Is there vendor lock-in if rules or systems change?

What to watch next is how “agentic AI” moves from marketing language into daily usefulness. The most credible claims will be about routine work: monitoring rule changes, flagging anomalies, preparing filings, and explaining corrections without requiring a specialist on staff. For consumers, the indirect benefit may be fewer surprise charges and more reliable compliance from vendors that manage their tax obligations properly.

Analysis by IJE Software — original commentary on the story above.

This is an excerpt. Read the full article at the original source:

Source: manilatimes.net

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